Troubleshooting

A checklist that takes you step by step through the reasons why you see no numbers in gas, and what to do about it.

Find out why a number in gas differs from the number shown in the network itself, and learn when the difference is expected and when you should write to us.

Learn how to recognise a paused connection, how to restore access to a network, and what happens to the data from the days when access was not working.

Learn to tell whether a feature is blocked by your plan, an add-on, an exhausted limit, your role or a missing network connection, and know who to ask for help.

You will know where to write in gas with a question or a problem and what details to include so that it can be solved the first time round.