Subscription and plans

Updated: 8/19/2026

The Subscription screen sums up which plan your customer account has, how long it is valid, which features it includes and which addons are activated for it. Come here when you need to find out why a section is missing in the application, when your subscription ends, or before you ask for it to be changed.

The subscription belongs to the customer account, not to your login. If you work in several customer accounts, each of them has its own plan, its own validity and its own addons. After you switch the customer account in the top bar, the screen is recalculated for the newly selected account.

Before you start

Only a user with the Administrator role can open the Customer account section. If you have the User or Viewer role, the Customer account card on the Settings dashboard is inactive and the I want to set up button cannot be pressed. If you try to open the screen directly through its address, the message "You do not have sufficient permissions to edit the customer account." appears.

You cannot set the plan or the addons yourself in the application. Orders and changes are handled by a sales representative, see the section Changing the plan or adding an addon below.

Steps

In the left menu click Settings.
On the dashboard select the Customer account card and click the I want to set up button.
In the left column of the Customer account section click Subscription. On a phone there is a drop-down list instead of the column, where you select Subscription.

What you see on the screen

The plan and its validity

The main card shows the name of the plan on the left and the word License below it. The plan names that gas uses are Lite, Business, Enterprise and Tourism.

On the right of the same card there is the status and the validity period:

The status Active, or Expired.
The From line with the start date and To with the end date. The end date is green as long as the subscription is valid and red as soon as the validity has ended.
If the subscription has no set end, Unlimited validity is shown instead of a date.
Below the date there is information about renewal: The subscription will be renewed automatically (in green), or The subscription will not be renewed automatically (in red). With automatic renewal it also says how long it is until it happens.

With a trial subscription there is also a trial period badge next to the plan name, and the notice Trial period in progress until (date) is shown at the top of the screen.

How the plans differ

The plans differ in two things: which modules they unlock and how large the limits are.

Lite is the basic plan focused on organic social networks, campaigns and goals.
Business also unlocks advertising platforms (Meta Ads, Google Ads, Sklik, Pinterest Ads), custom measurement, reports and pages analysis.
Enterprise contains the same as Business, but with significantly higher or completely unlimited limits, for example for the number of users, profiles per network, campaigns, goals and reports.
Tourism is intended for destination management companies and additionally unlocks the tourism module.

The range of plans changes over time and your account may have individual adjustments compared with the standard offer. The binding overview of what your account has is therefore always the list in the Premium features part and in the Limits and usage part on this screen, not a general description of the plans. Your sales representative will tell you the current range of plans and prices through the contact form.

Active addons

An addon is a separately ordered extra that adds a feature to the plan, or raises one of the limits. If your account has any addons, they appear on the subscription card in the Active addons part as coloured labels with a name. gas offers an addon for media monitoring, an addon for the tourism module and an addon for reports. An account without addons does not have this part at all, nothing is displayed in it.

Premium features

The Premium features part is the quickest way to find out what your account can do. Each feature has either a green tick next to it (it is part of your subscription) or a red cross (it is not part of it). Most rows have a small question mark; click it to see an explanation of what the feature is for.

The list includes, among others, Meta Ads, Google Ads, Sklik, Pinterest Ads, Campaigns, Goals, Custom measurement, Media monitoring, Reports, Tourism module and Pages analysis.

This list matches what you see in the left menu of the application. When a feature is marked with a cross, its section is not offered in the menu at all. So look here whenever a whole section is missing in the application.

Limits and usage

Below the features there is the expandable Limits and usage part. Click it to open an overview of how many profiles, users, campaigns, goals or reports you have available and how many of them you have already used. A separate article on limits and their usage covers the limits and what happens when you reach them.

Tourism data

Accounts with the Tourism plan also have a Tourism data part with the Scope value (region, tourist area or municipality) and with a list of connected tourism entities. If none is connected, the text "There are currently no tourism entities linked to this plan." is shown.

How to spot an approaching expiry

gas warns you about an approaching end of the subscription in two places.

In the top bar of the application a coloured notice with two lines of text appears next to the customer account switch. Yellow means a trial period or an approaching end; red and pulsing means that only a few days are left, or that the validity has ended. On a phone only an icon of the notice is visible.

After you click the notice:

An Administrator goes straight to the Subscription screen.
Other roles see a window explaining how long the subscription is valid, with the sentence "To extend the subscription, please contact the administrator of your customer account. The request for an extension must be submitted by an administrator." and with the list Administrators of this account. Close the window with the I understand button.

On the Subscription screen there is a coloured strip at the top with text based on how urgent the situation is:

During the trial period: "Trial period in progress until (date)." with a recommendation to write to info@gas-online.cz if you want to continue after it ends. You can also write to us through the contact form.
More than seven and at most thirty days until the end: "Your subscription ends in (number) days (date)." with a recommendation to write to info@gas-online.cz or contact your consultant. You can also write to us through the contact form.
Seven or fewer days until the end: "Your subscription expires in (number) days (date)." with a warning that after this date you will lose access to the account data.
After the end: "The subscription has expired." with a call to write to info@gas-online.cz. You can also write to us through the contact form.

If automatic renewal is agreed for your account, gas does not warn you about the approaching end either in the top bar or on the Subscription screen. You can recognise this by the The subscription will be renewed automatically line on the subscription card.

What happens after expiry

Once the end date has passed and no new subscription follows, the customer account loses access to the data:

A red Subscription status card appears above the content with the texts "No active subscription was found." and "The last subscription expired (date)."
If you try to open the overview or any data section, gas redirects you to Settings. Only the Settings section remains available.
On the Subscription screen the card of the active plan disappears and only the card of the last subscription remains, with the status Expired.

Once a new subscription is arranged, access is restored. The change appears in the application within a few seconds, or after you refresh the page in your browser.

red Subscription status card with a message about an inactive subscription

Changing the plan or adding an addon

You cannot set the plan or the addons yourself in gas, orders are handled by a sales representative. That is why at the very bottom of the Subscription screen there is the prompt Would you like to change your subscription type? with the text "To change or extend your subscription, please contact us." and with a button that opens a new email to info@gas-online.cz. You can also write to us through the contact form.

Look at the Premium features part to see which feature you are missing, and at the Limits and usage part to check whether it is a used-up limit rather than a missing feature.
Write through the contact form, or contact your consultant.
In the message state the name of the customer account and what you need: a specific feature, a higher limit, or an extension of the existing subscription.

Sometimes you do not need a higher plan, just an addon. For example, media monitoring is not part of any plan and is always ordered as an addon. So it is better to write what you need to do than which plan you want. The sales representative will advise you whether an addon is enough or a higher plan is needed.

Problems with access to the subscription

I cannot open Customer account in Settings

Only the Administrator role gives access to the Customer account card. Ask the administrator of your customer account to change your role, or to find out the subscription information for you. A separate article on users and roles covers the roles.

I see a notice about the end of the subscription, but I am not an Administrator

After you click the notice, a window with the list of account administrators opens. Contact one of them, the request for an extension must be submitted by an Administrator.

The window says the account has no administrator

The text reads "This account has no administrator. Please contact your organisation's management." In that case write through the contact form.

Problems with validity and renewal

The end date is approaching, but I see no notice

The notice is suppressed when automatic renewal is agreed for the account. Check on the subscription card whether the The subscription will be renewed automatically line is there.

I do not know whether the subscription will be extended by itself

The line below the validity date is what matters. The subscription will be renewed automatically means that the extension is agreed. The subscription will not be renewed automatically means that access ends after the stated date and you need to get in touch.

Instead of an end date it says Unlimited validity

Your subscription has no set end, so there is no deadline to watch.

After logging in the application redirects me to Settings and I see no data

The customer account has no active subscription. On the Subscription screen you will find the date when the last subscription ended and a contact for renewal. If you do not have the Administrator role, contact the account administrator.

The trial period is ending and I want to continue

Write through the contact form. That is exactly what the text shown on the Subscription screen during the trial period recommends.

When something is missing in the application

A whole section is missing in the left menu

Look at the Premium features part. A red cross next to a feature means it is not included in the subscription, so its section is not shown in the menu at all. If the feature has a green tick and you still do not see the section, refresh the page in your browser.