Your customer account in gas is created for you by the Good Agency team. As soon as the account is ready, you receive an email with a link to the first-setup wizard. In the wizard you create your login details, fill in your company data and you can invite colleagues right away. It is the first gas screen you see, and you go through it only once.
Before you start
- The email with the link to the wizard. Open the link in any ordinary browser, on a computer or on a phone; you do not need to be logged in.
- Your company billing details (address, IČO company registration number, DIČ VAT number). They are not mandatory, but it is handy to fill them in straight away.
Steps
- Open the link from the email. At the top of the page you see the heading Customer account setup with the name of your account, and below it a progress indicator with three steps: Your profile, Customer account and Invite your team.
- In the Your profile step, the Email field is pre-filled from the invitation and cannot be changed. Fill in Full name, Password and Confirm Password. The password must be at least 8 characters long; its strength is shown below the field as you type, from Weak password up to Very strong password. Tick the consent to the personal data processing policy (the link to the policy is right next to the checkbox) and click Register.
- In the Customer account step, check the Customer account name and Short name fields. Both are mandatory and are usually pre-filled; the short name may have at most 16 characters. Fill in Company name, Address, IČO, DIČ, Billing email and Billing phone. Continue with the Complete step button.
- In the Invite your team step, type a colleague's address into the New member email field and click Add invitation. The address appears in the list below the form. Repeat this for every other team member.
- Click Finish setup. Only this button saves everything you have entered.
If you already have a user account in gas, for example because you work for several customer accounts, the Your profile step does not appear at all. The wizard starts directly with the Customer account step and you keep logging in with your existing password.
The short name is used wherever the interface has no room for the full name, mainly in the customer account switcher in the header and in the list of accounts you switch between. So choose something short and easy to recognise.
Inviting your team is optional. If you leave the list empty and click Finish setup straight away, you lose nothing: you can invite more users at any time later in Settings → Customer account → Users.
What happens next
A confirmation appears, Customer account is ready!, with a Log in button. It takes you to the gas login screen, where you log in with your email and the password you have just chosen. Colleagues from the list receive their own email with an invitation to the customer account.
Once the wizard is finished, the link from the original email is closed and no longer works. That does not set your data in stone, though: you can edit it at any time in Settings → Customer account → Profile.
Common problems
The message "Link is not valid" appears
The link has a limited validity and is deactivated once the wizard is finished. If you have already gone through the wizard, the setup is done and you just need to log in on the gas start screen. In other cases (the validity has expired, or the link got broken when the email was forwarded) ask the person who created your customer account for a new link.
The form in the Your profile step cannot be submitted
Check the three most common causes: a password shorter than 8 characters, different content in the Password and Confirm Password fields, or the consent to the personal data processing policy not ticked. The password strength indicator is only a recommendation and does not block submitting the form.
I interrupted the wizard or opened the link on another device
The link works in any browser and on any device, but the wizard does not remember partially filled data; it is saved only by the Finish setup button. If you closed the page halfway through, open the link again and go through the steps from the beginning. It stays valid until the setup is finished.
Where to go next
After logging in comes connecting services: you sign gas in to Meta, Google, TikTok, Pinterest or Sklik and select the profiles whose data you want to track. Without this step the application stays empty. Step-by-step guides are in the Connecting services category.