gasHelp
CSENDE
Getting started
  • Welcome to the gas knowledge base
  • What gas is and what it is for
  • Completing registration from an invitation
  • First login
  • First steps after logging in
  • Finding your way around the interface
  • First-setup checklist
Customer account and team
  • Customer account and user account
  • Switching between customer accounts
  • Customer account profile
  • Users and roles in a customer account
  • Accepting an invitation to a customer account
  • Subscription and plans
  • Limits and their usage
  • Logo and print settings
Connecting services
  • How linking services works
  • Connecting a Meta account
  • Connecting a Facebook page
  • Connecting an Instagram profile
  • Connecting a Meta Ads ad account
  • Connecting a Google account
  • Connecting a YouTube channel
  • Connecting a Google Ads account
  • Connecting a Google Analytics property
  • Connecting a TikTok account
  • Connecting a Pinterest account
  • Linking a Sklik account
  • Linked accounts of a customer account
  • Restoring a connection after access expires
  • Missing permission for a profile
  • Unlinking a service or profile
  • How often data is updated
  • Who linked the account and why you cannot see it
Working with data
  • Overview
  • Selecting a period and comparison
  • Working with graphs
  • Working with tables
  • Exporting data to CSV and Excel
  • Printing a page and saving it as PDF
  • Quick search
  • Using gas on a phone and tablet
  • Appearance and language of the application
Social networks
  • Facebook in gas
  • Instagram in gas
  • TikTok in gas
  • YouTube in gas
  • Pinterest in gas
  • Glossary of metrics
Advertising and web
  • Meta ads in gas
  • Google Ads in gas
  • Sklik in gas
  • Google Analytics in gas
  • Currency and spend conversion
Campaigns, goals and measurement
  • What campaigns are for
  • Creating a campaign
  • Campaign detail
  • What goals are for
  • Creating a goal
  • Tracking and editing goals
  • What custom measurement is for
  • Setting up a custom measurement
Reports
  • What reports are for
  • Creating a report step by step
  • Report sections and their content
  • Scheduled report generation
  • Report delivery and recipients
  • Report archive
  • When a report is missing or incomplete
Media monitoring
  • What media monitoring is for
  • Managing monitored phrases
  • Overview of mentions and media
Tourism
  • The tourism module: who it is for and what it contains
  • Destination management settings
  • Tourism data and indicators
  • Destination comparison
  • Map
  • Subject ratings in a destination
  • Tourism report
Notifications
  • Notifications in the application
  • Notification settings
Account and security
  • User profile
  • Password and login methods
  • Forgot password
  • Trusted device and how long you stay signed in
  • Active sessions and devices
  • Privacy and personal data
  • Account deletion and restoring your account
Troubleshooting
  • I cannot see any data
  • Numbers differ from Facebook or Google
  • Network access has expired
  • Feature not available
  • Contacting support
Help / Getting started
Categories

Getting started

First contact with gas: completing registration, signing in, finding your way around the interface and the initial setup checklist.

Welcome to the gas knowledge base

What the knowledge base is for and how to find an answer in it quickly.

What gas is and what it is for

After reading this you will know what gas is for, which modules you will find in the left menu and what, on the contrary, cannot be done in the application.

Completing registration from an invitation

Walk through the wizard from your email invitation: create a login password, fill in the customer account details and invite your colleagues.

First login

Log in to gas with your email and password or via Facebook, Google or Apple, and know what to answer when asked Do you trust this browser?

First steps after logging in

Learn what the introductory interactive tour of gas and the floating setup guide show you, and read their full content even when they no longer start for you.

Finding your way around the interface

Get to know the gas interface: the left menu, the top bar, the page header, the Settings dashboard and the controls on a phone.

First-setup checklist

Go through every first-setup step in order, from the customer account details to your first data, goals and report.
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